Contact information

🕸️ Contact My Gothic Girl

Welcome, wanderer. You’ve stepped into the shadows of My Gothic Girl, where every creation is crafted with dark elegance and care. If you seek guidance, wish to ask a question about your order, or simply desire to connect with our atelier, you’ve come to the right place.

We are here to guide you through the moonlit corridors of our store.

1. Customer Support

For any inquiries about your order, production, shipping, or returns:

📩 Email: sales@mygothicgirl.com

Please include your order number in the subject line for faster assistance.

Our support team will respond within 1–2 business days.

2. Frequently Asked Questions (Mini Guide)

Q: How long does it take for my order to be made?
A: Each item is made-to-order via our Printify partners. Production typically takes 2–5 business days before shipping.

Q: Can I change or cancel my order?
A: Orders can only be modified or canceled before production begins. Once production starts, changes are no longer possible.

Q: How can I track my package?
A: Tracking information is sent via email once your order has shipped. Updates may take up to 48 hours to appear.

Q: Do you ship internationally?
A: Yes! International shipping may take 10–30 business days depending on location. Customs fees or import taxes are the responsibility of the recipient.

Q: What if my order is damaged or defective?
A: Contact us within 30 days of delivery with photos of the issue. We will gladly send a replacement at no cost.

3. General Inquiries

For collaborations, wholesale inquiries, or press requests, please reach out to:

📩 Email: sales@mygothicgirl.com

We welcome creative connections from kindred spirits who share our dark aesthetic.

4. Connect With Us

Stay updated on new designs, promotions, and gothic inspiration:

  • Follow us on social media (links in the footer)

  • Subscribe to our newsletter for poetic goth streetwear updates

🖤 Thank you for visiting My Gothic Girl. Every message you send is a candle in our moonlit workshop, and we treasure your connection.